Telehealth Appointments – What You Need to Know

Like many health clinics across the nation, Barbour Community Health Association has begun offering telehealth services to its patients. Through virtual doctor visits, patients are given the option to converse with their provider about medical concerns via video chat or phone. These services allow patients to still feel connected to providers while practicing social distancing and staying safe during the COVID-19 pandemic.

We sat down with Jennifer Burner, MHA, PA-C, Clinical Director, Director of Quality Improvement & Risk Management, to find out more about telemedicine and how useful the resource is during these unprecedented times.

Q: What is telehealth?

A: Telehealth has been around for years, but many providers have been slow to adopt these methods due to spotty access, but also because of limited insurance coverage for care. Telehealth allows providers to care for and protect patients and BCHA staff during COVID-19.

Q: What telehealth options are available through BCHA?

A: We offer two different services with BCHA for telehealth. We offer a virtual telephone visit — similar to a telephone encounter that you’ve had with your provider in the past. Your provider can speak with you briefly for five minutes to determine if you need to be seen in person or they can speak to you over a longer course of time to discuss chronic disease or other issues you may be having.

We also offer a video conferencing or video chat appointment, and basically, it’s an online video meeting with your provider. It’s live and a real time visit where you can see your provider on your screen and your provider can see you. You can do it through a smartphone, a tablet and a home computer as long as you have a camera.

Q: What medical concerns can be seen by a provider via telehealth?

A: Anything that can be examined through video can be done through a telehealth appointment. One thing we can’t do is if you have a problem and we need a specific medical tool to diagnose you — for instance, if you have an earache, we can’t look at your ear through a video visit.

However, a lot of other conditions, like a rash, discussing chronic disease like diabetes or hypertension,  can discussed through a telehealth appointment.

Behavioral health patients can also use telehealth to speak to their therapists and counselors. It’s confidential and private, but there’s still that connection that you get face to face.

Q: Who can participate in the telehealth appointments?

A: Any patient can participate. If the patient is a minor, they’ll need to have a guardian with them and the guardian will have to give consent for the visit.

Q: How secure are telehealth visits?

A: We use a platform called UpDox and it’s a video chat that allows BCHA to offer secure communications with patients. It is very secure, and we also have a very strict consent policy where the patient is made aware of anybody who may be in the room. However, we do not let anybody in the room when we’re doing a video chat. We’ve put a lot of measures in place to make sure we’re protecting our patients’ privacy when we do these calls.

Q: What do I need to do to begin telehealth and get connected with my provider?

A: You can call your provider’s office and speak to registration and just let them know that you would like to set up a telehealth visit — whether that be a telehealth call or video chat.

To schedule a telehealth appointment, call Belington Medical Clinic at 304-823-2800 or Myers Clinic at 304-457-2800.

When you call to make an appointment, a BCHA representative will inform you of available telehealth appointments and if a healthcare provider can assist you via telehealth depending on your medical needs/concerns.